How does the TenChek System work?

All member landlords and property managers are required to contribute (where consent language permits) information on their current and past tenants - including critical information that is not available from credit bureaus or other sources.

In turn, you can access information on the track record of any tenant who has been entered into the database at any time or in any location across Canada. Accessing tenant records is as simple as visiting our report request web page or picking up the phone and keying in a tenant identification code. The data is available 24 hours a day, seven days a week.

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Is the information in the TenChek Database reliable?

Information provided by landlords to the TenChek database is recorded with codes that indicate concrete facts, not subjective comments, about tenant's track records. Included is key information such as whether a tenant pays rent on time, has received noise warnings or has departed with a balance owing to the landlord.

All tenant information must be verifiable by a third party or in writing by the landlord, so you know it is accurate. Only authorized members can make entries and updates to tenants' records, and only TenChek administrative staff can make changes to records once they have been entered.

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How much does the TenChek System cost?

The TenChek System offers you an invaluable service - and one that's not available from any other source. With the TenChek System, you can access tenant track records without paying a support fee, depending on the number of units you own or manage. For more information, please see our price schedule on the Membership Application page.

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How confidential is the data that I give TenChek? Can another landlord steal my tenants?

GateMaster Inc. is a licensed Consumer Reporting Agency and is required to adhere to legislation that requires information of this type to be kept in tight security. There is no possibility of anyone perusing the database to look for good tenants to contact. Data files are accessed on an individual basis only.

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Can members legally submit tenant information?

Yes, but only if the proper authorization and consent language is used on your rental application form and duly signed by the applicant. We offer the proper consent language to put on your rental application form. Click here to see a sample of the consent language

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Can I submit past tenant information if my past tenants did not sign proper consent language when they applied?

Not yet. There is no way to get their consent at present. GateMaster will advise you if and when there is a change to this status.

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Can I submit current tenant information if my current tenants did not sign proper consent language when they applied?

Conditional. The landlord must send a letter to each of their current tenants that have not signed a proper consent, seeking their consent to do so. Consent can be either express or implied.

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Can I talk to other landlords that are calling for references?

Very risky! Firstly, its hard to know whom you are talking to. Is it a friend of your current or past tenant or is it really another landlord? Secondly, it�s difficult to know if they have consent to collect information on the applicant. They may not even have an application form! You can, however, be sure that if it is a TenChek landlord, they will be using an application form with proper consent to collect and disclose tenant information.

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Can I submit past and current tenant information to TenChek if the tenants signed an older form of consent.

Conditional. The consent language that was used in the past must meet at least the basic requirements. For instance, the language must address consent to obtaining information for processing the application and consent to disclosure information to any credit reporting agency etc. The new language requirements as of January 1, 2004 is embellishing on those basic points.

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Is this Legal?

Yes! GateMaster Inc. is a Consumer Reporting Agency  licensed to operate all across Canada. Our lawyers have determined with certainty that TenChek operates well within the new PIPEDA (privacy legislation).

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Who can access the TenChek database?

Only a TenChek member who has been authorized by the applicant/tenant can access a tenant�s file.

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What happens to the data when I sell off my properties?

When there is a change of ownership all the tenants from the properties in question will have a Code 14 placed on their file. The Code 14 identifies a Change in Management or Ownership.

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Can a tenant see what is in their TenChek file?

Yes. The law requires that any tenant has the right to access their TenChek file by making arrangements with GateMaster. Two pieces of photo ID are required for identification purposes. GateMaster will deal with any dispute concerning the file�s content in accordance with the law.

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What will the tenants say if they find out that their names are in TenChek?

If properly advised, the majority of tenants should be delighted! Having a positive track record that is recognized in the apartment industry will make it very easy to be approved for leasing when they choose to move. Never before has there been a data system that has the ability to bestow upon a person a credit worthiness record when there is no information available from conventional credit reports or lending institutions.

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How much time is required to enter data into the TenChek database?

If you have 100 units with an annual turnover of 30 units per year, that means about 3 units per month. Once you are up and running, only the new arrivals and departures need be entered. In this case it would take about five minutes per month to do the data entry by automated phone system, and even less by computer modem transfer, or our automated TenChek software.

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Does it cost anything to inquire if there is no file found in the database?

There is no charge for no files found. This applies to both �TenChek Tenant Reports� and �TenChek Credit Reports�.

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How long has GateMaster been in business?

GateMaster Inc. was incorporated in 1996 and has been successful in the market place since.

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Is the database nation wide?

GateMaster is launching TenChek in all major centers across Canada.

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How will I be able to get rid of a bad tenant if I tell the truth when the next landlord calls?

You can enter the appropriate departure code(s) after the tenant leaves, or you can enter them as soon as notice is given. The choice is yours.

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I would consider joining if some of my competitors join as well. Why should I be first to join?

Ask the representative about the Conditional Membership Agreement which gives you the opportunity to choose three competitors that you would like to see join TenChek if you join first. If the three you have chosen don�t join, your support fees are refunded in full.

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I am a small stakeholder with only 2 units and do not use a computer. How can I justify joining TenChek?

There is a $30 yearly support fee for landlords with 25 units or less. With this support fee, you will receive 2 report packages every year for free. Any additional report package is $14.
If you have one tenant from hell, you can be at risk of losing the other good tenant and your investment return could be wiped out. The average negative tenant departure cost $2,000+. Can you afford not to join TenChek?

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